Privacy Policy

Effective Date: 28/12/2024

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, purchase products, or engage with our services.

Information We Collect

We may collect the following types of information:

1. Personal Information:
   • Name, email address, phone number, billing and shipping address, and payment details.
2. Technical Information:
   • IP address, browser type, operating system, and usage data collected via cookies and similar technologies.
3. Communication Information:
   • Any information provided when you contact our customer service team or subscribe to our newsletter.

How We Use Your Information

We use the information collected for the following purposes:

1. Order Fulfillment:
   • To process and ship your orders and provide order updates.
2. Customer Support:
   • To respond to inquiries, provide support, and handle returns or exchanges.
3. Marketing:
   • To send promotional emails, offers, and newsletters (with your consent).
4. Website Improvement:
   • To analyse usage patterns and improve website functionality.
5. Legal Compliance:
   • To comply with legal obligations and prevent fraudulent transactions.

Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties in the following situations:

1. Service Providers:
   • Companies that assist with payment processing, shipping, marketing, and website analytics.
2. Legal Requirements:
   • When required to comply with legal obligations, enforce our policies, or protect rights and safety.
3. Business Transfers:
   • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies allow us to:

1. Remember your preferences and login details.
2. Track website performance and usage.
3. Deliver personalised ads and content.

You can manage your cookie preferences through your browser settings.

Data Security

We implement industry-standard security measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

1. Access and Correction:
   • Request access to your data and correct inaccuracies.
2. Data Deletion:
   • Request the deletion of your personal information, subject to legal and contractual obligations.
3. Marketing Preferences:
   • Opt-out of receiving promotional communications.

To exercise your rights, please contact us using the information on the Contact Us page.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

Contact Us

For questions or concerns about this Privacy Policy, please contact us.