Return Policy
Effective Date: 28/12/2024
We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a flexible return policy. Please review the details below:
Eligibility for Returns
- Timeframe: Items must be returned within 30 days of the delivery date.
- Condition: Products must be returned in their original condition, unused, and in the original packaging. Items that show signs of wear, damage, or alteration may not qualify for a refund or exchange.
- Receipt: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized equipment.
- Clearance or final sale items.
- Items marked as non-returnable at the time of purchase.
Return Process
- Initiate a Return:
- Contact us via email to submit a return request.
- Provide a reason for return request.
- Prepare the Package:
- Ensure the item is securely packed in its original packaging.
- Include the return authorisation form or a copy of the order confirmation.
- Ship the Item:
- Ship the package to our return address.
- Return address will be provided upon submitting a valid return request.
Refunds
- Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item.
- Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
Exchanges
- If you wish to exchange an item, please contact us to check availability and initiate the exchange process. Exchanges are subject to stock availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide a description and photos of the damage or defect for expedited resolution.
Contact Us
For any questions or assistance with returns, please contact us using the details on the Contact Us page.